Privacy Policy

1.Data Protection Privacy Policy

This Privacy Policy (the Policy) describes how The loft seaside sriracha hotel collects, uses and shares the information you provide to us and the information we collect in the course of operating our business and our websites.

We may revise this Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

 The information that we collect and where we get it from

“Personal information” is any information that can be used to identify you or that we can link to you and which we have in our possession or control – i.e., data we collect from you, the way in which it is collected and the purposes for which it is collected and used.

We will collect and process the following personal information about you:

Information that you provide to us
We will process personal information that you give to us including when you email us or contact us through various channels as follows:

 Personal Data we collect

We may collect and process the following Personal Data about you.

(a) Personal information about you ► personal information that you provide to us, including your name, telephone number, email address and address (residential and/or delivery address);

(b) Our correspondence ► if you contact us (whether by email, telephone or other means of communication) such as when you make enquiries, we may keep a record of that correspondence;

(c) Social media account information ► depending on your interactions with various social media platforms linked to us or with which we engage, we may process your profile names, photographs or publicly available posts;

(d) CCTV images and recordings ► to ensure the security of our properties, we may have close circuit television systems installed which will take visual and/or aural recordings where appropriate and relevant, and we may keep recordings as permitted by applicable laws;

(e) Survey information ► we may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey;

(f) Your use of our website and mobile applications ► details of your visits to our website, mobile application and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access;

(g) Do-not-track: Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (DNT) mechanisms, we do not respond to web browser-based DNT signals at this time.

For our hotel related services only (e.g. when you make a hotel or spa reservation, or purchase a gift certificate from us)

(h) Your travel details and preferences ► we may collect information such as your travel details (including flight number, arrival and departure dates and time, country/point of origin and destination), your frequent flyer information, your travel partner information, preferences about room, food and beverages and treatment, service requests, information relating to your dietary, access or treatment requirements. We may also need to collect information as required by local laws such as passport numbers, type of entry visa, and driver’s license;

(i) Your transactions with us ► we collect your itemised spending to properly assemble your folio during your stay, which includes your room rate and other expenses billed to your room.

This Privacy Policy (the Policy) describes how The loft seaside sriracha hotel collects, uses and shares the information you provide to us and the information we collect in the course of operating our business and our websites.

We may revise this Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

 The information that we collect and where we get it from

“Personal information” is any information that can be used to identify you or that we can link to you and which we have in our possession or control – i.e., data we collect from you, the way in which it is collected and the purposes for which it is collected and used.

We will collect and process the following personal information about you:

Information that you provide to us
We will process personal information that you give to us including when you email us or contact us through various channels as follows:

 Personal Data we collect

We may collect and process the following Personal Data about you.

(a) Personal information about you ► personal information that you provide to us, including your name, telephone number, email address and address (residential and/or delivery address);

(b) Our correspondence ► if you contact us (whether by email, telephone or other means of communication) such as when you make enquiries, we may keep a record of that correspondence;

(c) Social media account information ► depending on your interactions with various social media platforms linked to us or with which we engage, we may process your profile names, photographs or publicly available posts;

(d) CCTV images and recordings ► to ensure the security of our properties, we may have close circuit television systems installed which will take visual and/or aural recordings where appropriate and relevant, and we may keep recordings as permitted by applicable laws;

(e) Survey information ► we may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey;

(f) Your use of our website and mobile applications ► details of your visits to our website, mobile application and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access;

(g) Do-not-track: Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (DNT) mechanisms, we do not respond to web browser-based DNT signals at this time.

For our hotel related services only (e.g. when you make a hotel or spa reservation, or purchase a gift certificate from us)

(h) Your travel details and preferences ► we may collect information such as your travel details (including flight number, arrival and departure dates and time, country/point of origin and destination), your frequent flyer information, your travel partner information, preferences about room, food and beverages and treatment, service requests, information relating to your dietary, access or treatment requirements. We may also need to collect information as required by local laws such as passport numbers, type of entry visa, and driver’s license;

(i) Your transactions with us ► we collect your itemised spending to properly assemble your folio during your stay, which includes your room rate and other expenses billed to your room.

2.How we transmit, protect and store Personal Data

Security of communications

1 It is important to note that no security system or system of transmitting information over the Internet can be guaranteed to be one hundred percent secure. There is a risk inherent in the submission of information online and the use of email and facsimile. Please be aware of this when requesting information or sending forms to us online or by email or facsimile, for example, from the “Contacting us” section. We recommend that you do not include any sensitive information including credit card details when submitting information online, using email, facsimile or when using any public computers/public WIFI.

Security controls

2 We maintain commercially reasonable administrative, technical and physical safeguards designed to protect the Personal Data we maintain against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Despite such efforts, however, please note that no company can fully eliminate risks or guarantee complete security of personal information. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of your information. While we strive to put in place appropriate contractual protections, we are unable to guarantee the security of Personal Data hosted on databases run by third parties, and we bear no liability for uses or disclosures of personal information or other data arising in connection with theft of the information or other malicious actions.

3 We store certain customer information and reservation details in our Customer Information System and Reservation System on our subcontractor’s secure servers. Our server resides behind firewalls to protect Personal Data collected from you against unauthorised or accidental access. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements.

6 Your Personal Data will be stored for the period of time required or permitted by law in the jurisdiction of the operation holding the information (e.g. certain transaction details and correspondence may be retained until the time limit for claims in respect of the transaction has expired or in order to comply with regulatory requirements regarding the retention of such data). So if information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.

7 Our retention periods are based on business needs and your Personal Data that is no longer needed is either irreversibly anonymised (and the anonymised information may be retained) or securely destroyed.

 

3.You Right

Opt-out of marketing

1 You have the right to ask us not to process your Personal Data for marketing purposes at any time. You can exercise your right by checking certain boxes online or on the data collection forms, talking to us in person, or by contacting us as set out in section 7 below.

Other rights

2 Subject to various exceptions and data protection laws in your country, you may have the following rights:

(a) Access: you can ask us to provide you with further details on the use we make of your Personal Data and a copy of the Personal Data we hold about you;

(b) Correction: you can ask us to correct any inaccuracies in the Personal Data we hold about you;

(c) Complaint: if you are not satisfied with our use of your Personal Data or our response to any exercise of these rights, you may have the right to complain to the data protection authority in your country;

(d) Erasure: you can ask us to delete your Personal Data if we no longer have a lawful ground for use;

(e) Withdrawal of consent: where processing is based on consent (e.g. marketing, or certain uses of Special Categories of Personal Data), you can withdraw your consent to processing and we will stop that particular processing;

(f) Object to processing: you have the right to object to other types of processing (e.g. analytics and profiling activities carried out in relation to your Personal Data), unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; 

(g) Restriction: you can restrict how we use your Personal Data pending any investigation, for example, whilst we are verifying the accuracy of your Personal Data or where we are verifying the grounds that we use as the basis of holding your Personal Data;

(h) Portability: where technically feasible, you have the right to ask us to transmit the Personal Data that you have provided to us to a third party in a structured, commonly used and machine readable form.

Updating information

3 We will use reasonable endeavours to ensure that your Personal Data is accurate. In order to assist us with this, you should notify us of any changes to your Personal Data that you have provided to us.

Notifications in the event of breach

4 In the unlikely event of a data breach, we are prepared to follow any laws and regulations which would require us to notify you of the disclosure of private information. 

4.Contract Info

You can contact The Loft seaside Sriracha officer at the address below.

The Loft seaside Sriracha

18 Jerm Jom Phon Road, Si Racha District, Chon Buri 20110

Or, Email reservation@theloftsriracha.com
Via phone +66 38 322 266 (thailand)

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