Business Policy

As a condition of using this website, you agree to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank fund transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.
AMENDMENT, CANCELLATION, NO SHOW POLICIES, REFUNDMENT

 1.Amendment

 Can be allowed without penalty if written notice is made within 72 hours prior to arrival. However amendment is subject to room availability and new rates may apply.

 Any amendment resulting in lower rates or less number of nights or number of rooms, the paid amount is not refundable.

* Amendment during peak periods such as Thai New Year (Songkran), Christmas and New Year will not be allowed.

2. Cancellations

2.1 *** Notify more than 72 hours prior to arrival: will be refunded with a deduction of 5% from the total amount for administrative and credit card-processing fees. Promotion

2.2 Notify less than 72 hours prior to arrival: 1 night charge

2.3 Written notice is required.

2.4 Some special rates indicating No Cancellation are strictly non-refundable with a tradeoff with a very low rate when reserved.

*** Important note: Different policies or terms and conditions apply if there is an indication giving a specific booking terms and conditions on the booking stage. For example, some promotions like Last minute, Early Bird and others do not allow any amendment and cancellation with a tradeoff with very low rates.

* Cancellation during peak periods such as Thai New Year (Songkran), Christmas and New Year will not be allowed.

* Time period given above is calculated upon only working day excluding weekends (Saturday and Sunday) and Thailand’s National Holidays.

3. No Show or Failure to cancel

‘No Show’ means not showing up on the arrival date as reserved and there is no written notice approved by our staff. The room(s) will also be released for the entire reservation period.

Total price of the reservation for the entire period will be charged and strictly non refundable.

4. Shorten Stays / Early Check-Outs

Charge full amount of the total cost of stay. No refund will be made.

5. Refundment

For all refunding cases, if there is any international transaction fee, the hotel will NOT be responsible for such fee. The customer is responsible for the full amount charged by banks or financial institutions.

In most cases, refundment will take at least 10-14 working days to complete the transactions. However, the transactional period also depends upon how fast the banks in the customer’s country process the transactions.

6. Others

Different policies or terms and conditions may apply if there is an indication giving a specific booking terms and conditions in our booking condition. For example, some promotions may NOT allow amendment and cancellation with a trade

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